Service Policy
Booking Your Session:
A 50% deposit secures your date for events or monthly retainers. Your booking is confirmed once the deposit and agreement are received — simple and stress-free.
Payment:
The remaining balance is due when your photos are delivered. No surprises, just beautiful images ready to use.
Cancellations & Rescheduling
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Cancel 14+ days before your event: full deposit refund.
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Cancel 7–13 days before: 50% deposit refund.
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Cancel less than 7 days before: deposit is non-refundable.
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Monthly retainer clients can pause or cancel with 30 days written notice, and date changes are flexible depending on availability.
Waitlist
If your preferred date is already booked, we’ll add you to our waitlist and contact you immediately if an opening becomes available. Confirmed bookings still require deposit and agreement.
Deliverables & Usage:
All packages include professionally edited images delivered on schedule. You can use your photos for social media, promotion, or marketing purposes, with additional commercial licensing available if needed.
Additional Notes:
Travel fees may apply for locations more than 30 miles from Cleveland, OH. Any requests outside the original scope can be arranged with a custom quote.
Refund Policy:
Deposits secure your booking and are partially refundable if canceled in advance (see our cancellation policy). Once your images are delivered, all payments are considered final. Refunds will only be issued if we are unable to provide the agreed-upon services.